Subject: Complaint Regarding Incorrect Order from Cookies Shop
الموضوع: شكوى بخصوص طلب خاطئ من محل الكوكيز
Dear Customer Service,
I am writing to express my dissatisfaction with a recent order that I placed with your Cookies Shop. I had ordered a box of 5 cookies priced at 75 units each from your online platform. However, to my disappointment, I only received a single cookie in the package when it arrived. This error was particularly frustrating as I specifically ordered 5 cookies and paid for them accordingly.
I promptly contacted Hungrystation to report the issue and they refunded the amount for the incorrect order. I appreciate their quick response and resolution. Subsequently, I placed a new order with your shop to receive the correct items.
I understand that errors can happen, but I would like to emphasize the importance of ensuring accuracy in fulfilling customer orders. I hope that you will take this feedback seriously and work towards improving your order processing system to avoid such mistakes in the future.
Thank you for your attention to this matter and for rectifying the situation. I look forward to receiving my corrected order promptly.
Sincerely,
[Your Name]
[Your Contact Information]
باحترام،
[اسمك]
[معلومات الاتصال الخاصة بك]
